RETURNS POLICY
We want you to love your shopping experience with us, but if something isn’t right, do kindly let us know.
We have made every effort to display as accurately as possible the colours and details of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor's/smart phone’s/ipad’s display of any colour will be completely accurate.
Please note : Custom Made garments are non-returanable.
However, if there is
a genuine quality defect on a custom order or -
If the merchandise you have ordered from us is not received in good
condition, is damaged or defective.
If there is an irreparable technical issue with an altered/ordered piece
against the client specifications, for example – sizing issue, fabric
covering, color mismatch, length issue, etc.
Please notify us about the issue over a call or Whatsapp during business
hours on +91 8451905723 or write to us at jesalvoracustomercare@gmail.com
stating the concerns clearly along with the images of the problem areas in
the outfit within 48 hours of receiving it.
However, it is only after receiving an acknowledgment of the same from jesalvoracustomercare@gmail.com, you may send the outfit back to us for the necessary corrective actions. Unsolicited returns will not be received without authorization. The customer will be responsible to pick-up products sent without prior intimation. Once the garment is received by Jesal Vora, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with jesalvoracustomercare@gmail.com only based on the timelines and quality of the returned piece. While returning the outfit please ensure that the merchandise is unused, and is in a properly sealed condition as you received it, with its original packaging.
The decision however will be taken within 7 business days of receiving the
outfit and you will be duly notified of the same.
Upon receipt of your return and post verification of the defect/damage, a
store credit of the same value will be issued to you.
Do note that this Store Credit issued to you can be used to purchase another
product of the same or higher value only. The store credit will be valid for
upto 3 months from the date of issue. To Thank you for your patience and
trust, the new product will be shipped back to you free of any shipping
cost!
Please also note : All Sale pieces are NON-EXCHANGEABLE / NON-REFUNDABLE
ONCE BOUGHT, WE CONSIDER IT SOLD.
ORDER CANCELLATION POLICY:
Once an order is confirmed, it cannot be cancelled. In the event of a cancellation, the full payment (100%) will be forfeited and treated as the cancellation fee for all cancellations. Kindly take note that our brand's policy does not include the provision of refunds.
Kindly write to us at jesalvoracustomercare@gmail.comfor further assistance.